At Decisive Fitness, we want you to feel like a winner every time you shop! If your gear (like those cool vests or shorts) isn’t perfect, we’ve got your back with a hassle-free return plan. Let’s explore the rules of this awesome game!

For Orders in India (Domestic Orders)

When Can You Return Stuff?

  • You’ve got 7 days from the day you get your order to send it back or swap it for something else.
  • Got the wrong item or something’s missing? Tell us within 24 hours with a clear unboxing video (show us everything as you open it!). No video or late notice, and we can’t help—sorry!

How We Pick It Up (Reverse Pickup)

  • We’ll come get it for free—no extra coins needed!
  • Just one pickup per order, so make it count!
  • It depends on if our pickup crew works in your area (check your pin code).
  • If they can’t come, we might ask you to send it back with a trusty courier.

Quick Tip: If the pickup doesn’t happen in 24-48 hours after we say yes, ping us! We’ll team up with our courier pals to fix it. If you don’t tell us and the 7 days run out, we might not be able to help—time’s a tricky gym buddy sometimes!

Getting Your Money Back

  • Cash on Delivery (COD): We’ll deduct ₹49 (the COD fee) and send the rest back to you.
  • Prepaid Orders: We’ll take a 3% processing fee, then refund the rest.
  • No Returns on “Final Sale” Items: Sorry, those are locked in once you buy them!

Your First Order Bonus

  • Woo-hoo! Your very first order can be returned or swapped, and you might even get a refund. Let’s make your first Decisive Fitness adventure a win!

Innerwear Rule

  • Innerwear is super special because it’s all about hygiene. So, no returns or swaps allowed—ever! This keeps everyone healthy and safe.

For Orders Outside India (International Orders)

Return Rules

  • Sorry, champs! We can’t take returns on stuff sent outside India.

Oops, Defective Item?

  • If something’s broken, email us at care@decisivefitness.co.uk within 7 days of getting it. We’ll give you the next steps!
  • For big defects, we’ll refund the item price (minus shipping) back to your original payment—yay!

Let’s Chat!

Need to return or swap? Hit us up:

We’re here to help you crush it!

Play by the Rules

When you shop with Decisive Fitness, you’re agreeing to follow this return game plan. Let’s keep the fitness fun going!

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